Guarantees & Warranties
We take pride in the quality, craftsmanship and durability of our products. Every item is designed to provide years of reliable performance and is backed by a clear and straightforward guarantee for your peace of mind.
To help keep your glass and hardware looking their best, we also provide a detailed
Care & Cleaning Guide with recommended maintenance advice.
Our Guarantee Promise
Every Redleys product is manufactured to high standards using carefully selected materials. If something isn't right due to a manufacturing defect, we'll work with you promptly and fairly to put it right. Our aim is to ensure you can buy with complete confidence, knowing that we'll always deal with genuine manufacturing issues fairly and promptly.
What guarantee do you offer on your products?
Glass Guarantee
All glass panels are manufactured from toughened safety glass and are covered by a lifetime guarantee against manufacturing defects for the lifetime of the original installation.
Hardware Guarantee
All hardware components, including hinges, brackets, support bars and fixings, are covered by a 5-year guarantee against manufacturing defects.
We use high-quality hardware designed for long-term durability and would typically expect it to provide reliable service well beyond the guarantee period when correctly installed and maintained.
Natural cosmetic ageing of decorative finishes does not constitute a manufacturing defect.
Easy-Clean Glass Coating Guarantee
Where selected, Redleys Easy-Clean glass coating is covered by a 2-year guarantee against manufacturing defects.
To maintain the performance of the coating, glass must be cleaned and maintained in accordance with our Care & Cleaning Guide.
The use of unsuitable, abrasive or harsh cleaning products may reduce the performance of the coating and could invalidate the guarantee.
For full details, please refer to our Easy-Clean Glass Coating Guide.
Do I need to register my product to activate the guarantee?
No. Product registration is not required.
Is the guarantee transferable?
Our guarantees apply to the product at its original installation address. They do not apply if the product is removed, relocated, modified or reinstalled elsewhere.
Please retain your proof of purchase, as it will normally be required when making a guarantee claim.
What does the guarantee cover?
Our guarantee covers defects in materials or workmanship arising during normal use and correct installation of the product.
What is not covered?
The guarantee does not cover:
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Damage caused during or after installation
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Accidental damage, misuse or neglect
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General wear and tear, including the natural ageing of materials and decorative finishes over time
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Limescale build-up or inadequate maintenance
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Damage caused by incorrect, unsuitable or abrasive cleaning products
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Issues resulting from incorrect or unsuitable installation
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Damage caused by movement or settlement of the building
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Corrosion or deterioration caused by unsuitable environmental conditions
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Cosmetic imperfections that fall within accepted manufacturing tolerances or do not affect the intended function of the product.
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Normal variations in glass appearance, colour, finish or manufacturing tolerances
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Damage caused by alterations, modifications or repairs carried out by anyone other than Redleys or a person authorised by Redleys.
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Damage resulting from failure to follow our installation, handling or care guidance.
Glass Breakage
Once products have been delivered, inspected and accepted, accidental glass breakage is not covered by this guarantee.
What happens if a claim is approved?
If a valid guarantee claim is accepted, we will determine the most appropriate remedy, which may include:
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Repair the product
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Supply replacement parts
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Replace the affected product
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Provide an appropriate refund where repair or replacement is not reasonably possible.
For example, if a hinge is found to have failed due to a manufacturing defect within the guarantee period, we would typically supply a replacement hinge.
The guarantee is limited to the affected product or component and does not cover:
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Installation costs
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Removal costs
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Reinstallation costs
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Contractor charges
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Project delays
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Consequential losses
How do I make a claim?
If you believe there is a fault, please contact us as soon as reasonably possible after discovering the issue with:
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Your order details
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A description of the issue
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Clear photographs where applicable
Our team will review your claim and work with you to resolve it as quickly and smoothly as possible.
Need Help or Advice?
If you have any questions about your product, installation, care or maintenance, our knowledgeable team will always be happy to help and advise on the best solution.