1. About Us

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These Terms & Conditions govern the sale of products by Redleys Ltd.

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Registered Address: Top Floor Office Suite, Holme Court, Bakewell, Derbyshire, DE45 1GQ

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Company Registration Number: 17370862

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Email: info@redleys.com

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Telephone: 01629 363717

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These terms apply to both consumer and trade customers unless otherwise agreed in writing. Certain statutory rights available to consumers may not apply to trade customers. Where goods are purchased in the course of business, certain consumer legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations, may not apply.

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By placing an order with us, you agree to be bound by these Terms & Conditions.

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2. Definitions

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Throughout these Terms & Conditions:

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"We", "Us", "Our" means Redleys.

"You", "Your" means the person or business placing an order with us.

"Goods" means any products supplied by Redleys.

"Bespoke Products" means products manufactured specifically to your measurements, specifications or other personalised requirements.

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3. Products

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We supply:

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• Bespoke made-to-measure glass products

• Made-to-order products

• Standard products from our online collection

• Associated hardware and accessories

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All product descriptions, specifications, dimensions and images are provided as accurately as possible. Images are for illustrative purposes only and minor variations may occur.

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Unless otherwise stated in the product description or approved order specification, shower glass supplied by Redleys is toughened safety glass manufactured in accordance with BS EN 12150. 

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The customer is responsible for ensuring that the glass type, thickness and specification selected are appropriate for its intended location and application.

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4. Orders & Acceptance

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When you place an order, you are making an offer to purchase goods from us.

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Orders are only accepted when:

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• Payment has been received (unless otherwise agreed); and

• We have issued written confirmation of the order.

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For bespoke products, manufacture will not commence until all drawings, dimensions, specifications and requirements have been approved by the customer.

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We reserve the right to refuse or cancel an order before manufacture begins where, for example:

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• The requested dimensions or specification fall outside our manufacturing capabilities;

• The product is unsuitable or unsafe for the stated application;

• We are unable to verify the delivery address or information supplied;

• Delivery to the specified address is not possible or would incur disproportionate delivery costs;

• A product, material or finish is unavailable;

• There has been an obvious pricing, description or technical error;

• We reasonably suspect fraud or unauthorised use of a payment method.

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If we cancel an accepted order for a reason that is not caused by the customer, we will refund all amounts paid for the cancelled goods.

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If an order is placed for a remote or offshore location where our standard delivery service is unavailable or additional transport costs apply, we will contact you before dispatch to agree the most suitable delivery method and any applicable additional charges. If a suitable delivery arrangement cannot be agreed, the order may be cancelled and any payment made will be refunded in full.

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5. Measurements & Customer Responsibility

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Customers are responsible for ensuring that all measurements, dimensions, specifications and information supplied are accurate.

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We strongly recommend that measurements are checked by a suitably competent person before ordering.

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Redleys does not provide site surveys, site visits or measurement services unless expressly agreed in writing.

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Any drawings, layouts, specifications or technical advice provided by us are based solely upon information supplied by the customer and should not be treated as verification of site conditions, dimensions or suitability.

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Customers are responsible for ensuring that walls, floors, shower trays, ceilings and supporting structures are suitable for the installation of the products ordered.

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Prior to manufacture, we may provide drawings, specifications or order confirmations for approval.

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It is the customer's responsibility to carefully review and approve all details before manufacture begins.

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Once approval has been given:

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• Measurements and specifications are deemed correct.

• Changes may not be possible.

• Additional charges may apply for amendments.

• We cannot accept responsibility for errors in measurements or specifications supplied or approved by the customer.

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6. Manufacturing Errors

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If a product is manufactured incorrectly by us and does not match the approved order specification, we will, at our discretion:

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• Repair the product;

• Replace the product; or

• Provide an appropriate refund.

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Our liability shall be limited to the repair, replacement or refund of the affected product

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We may reasonably require photographs, measurements or other information to assess a reported manufacturing error or defect.

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The affected product must not be disposed of, altered or installed without our written agreement. Where reasonably required, the customer must allow us or our appointed representative to inspect the product or make it available for collection.

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For consumer orders, any remedy will be provided in accordance with the customer’s statutory rights. We will bear reasonable return or collection costs where goods are confirmed to be faulty or do not conform to the contract.

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7. Manufacturing Tolerances & Glass Characteristics

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Glass and hardware products are manufactured within accepted industry tolerances. 

 

Unless otherwise stated in the approved order specification, glass dimensions are subject to a manufacturing tolerance of up to ±2mm. The applicable tolerance may vary for certain shapes, processed edges, holes, notches and cut-outs.

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Minor variations in dimensions, thickness, finish, colour, appearance, cut-outs, hole positions or hardware positioning may occur and shall not constitute a defect where they fall within normal manufacturing tolerances.

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Due to the nature of glass manufacturing, minor imperfections, roller marks, distortion, inclusions, reflections, colour variation or optical effects may be visible under certain lighting conditions and are not generally considered defects.

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Natural variations between production batches may occur. Colours shown on our website, in brochures or other marketing materials are intended as a guide only and may vary due to screen settings, lighting conditions and manufacturing processes.​ Hardware finishes may vary slightly between production batches. Natural ageing, environmental conditions and cleaning products may affect the appearance of certain finishes over time and shall not be regarded as defects.

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It is the customer's responsibility to ensure that the specification, glass type, finish and hardware selected are suitable for their intended application and comply with any applicable building regulations or project requirements. before placing an order. 

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8. Pricing & Payment

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All prices are shown in GBP (£) and include VAT where applicable unless otherwise stated.

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Full payment is required before manufacture or dispatch unless otherwise agreed in writing.

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Approved trade account customers may be offered credit terms at our discretion and subject to separate account arrangements.

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We reserve the right to amend pricing at any time prior to order acceptance.

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Ownership of goods remains with us until payment has been received in full.

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9. Lead Times & Delivery

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Lead times are estimates only and are not guaranteed.

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Typical lead times:

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• Bespoke and made-to-order products: approximately 3–4 weeks

• Stock products: as stated on individual product pages

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We shall not be liable for delays caused by circumstances beyond our reasonable control.

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Customers must inspect goods upon delivery.

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Any visible damage, shortages or delivery discrepancies must be reported within 48 hours of delivery.

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Any concealed damage must be reported within 7 days of delivery.

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These reporting periods help us investigate transit damage and make claims against our delivery providers. They do not limit or exclude any statutory rights available to consumers.

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When reporting damage, a shortage or an incorrect product, the customer should provide the order number, a description of the issue and clear photographs of:

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• The affected product;

• The complete product where reasonably possible;

• All relevant packaging; and

• Any visible impact or damage to the packaging.

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The customer should retain the product and packaging until we confirm whether they are required for inspection, collection or return.

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Goods should not be installed if damage or defects are identified.

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Risk in the goods passes to the customer upon successful delivery to the delivery address provided.

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The customer must ensure that someone is available to accept delivery at the agreed address and that suitable access is available for the delivery vehicle and goods.

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If delivery cannot be completed because no one is available, access is unsuitable, the address or delivery information supplied is incorrect, or the customer refuses or postpones an agreed delivery without reasonable notice, we may charge the reasonable costs of storage, failed delivery and redelivery.

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Where goods are ready but the customer asks us to delay delivery, we may agree to store them for a limited period. Any storage arrangements and applicable charges will be confirmed in writing.

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10. Installation

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We recommend that installation is only carried out after goods have been received, inspected and confirmed as satisfactory.

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We strongly recommend that installers, tilers, decorators or other trades are not booked until all products have been received, inspected and confirmed to be satisfactory.

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Installation of any product constitutes acceptance that the product was received in satisfactory condition unless a manufacturing defect could not reasonably have been identified before installation.

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Installation should be carried out by suitably competent persons and in accordance with any instructions supplied.

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We shall not be liable for:

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• Installation costs

• Removal costs

• Reinstallation costs

• Contractor charges

• Project delays

• Loss of earnings

• Accommodation costs

• Consequential losses arising from delays, defects or replacement products

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We shall not be responsible for accidental damage, breakage or loss occurring after successful delivery, including during storage, handling or installation.

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Nothing in this section affects your statutory rights.

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11. Cancellations & Returns

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Consumer cancellation rights depend on the type of product ordered.

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Products made to the customer’s measurements or other individual specifications, or which are clearly personalised, may be exempt from the statutory right to cancel under the Consumer Contracts Regulations.

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This exemption may apply from the point at which the contract is formed and does not necessarily depend upon manufacture having commenced.

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Standard products that are not made to the customer’s specifications or clearly personalised may remain subject to applicable statutory cancellation rights, as explained in our Returns & Cancellations Policy.

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Where a cancellation right does not apply, we may nevertheless consider a cancellation request before manufacture or procurement begins. Any cancellation that we agree is at our discretion and may be subject to reasonable charges reflecting work performed, materials ordered and costs already incurred.

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Nothing in this section affects the customer’s rights where goods are faulty, not as described or otherwise fail to comply with applicable consumer law

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Where applicable, products are also covered by our Guarantees & Warranties Policy. Please refer to that policy for full details of warranty cover and exclusions.

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Please refer to our Returns & Cancellations Policy for full details.

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12. Limitation of Liability

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Nothing within these Terms & Conditions excludes or limits liability for:

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• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any rights which cannot legally be excluded

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For consumers, we are responsible for losses that are a foreseeable result of our breach of contract or our failure to use reasonable care and skill. Loss is foreseeable where it was obvious that it would happen or where both parties knew, when the contract was formed, that it might happen.

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We are not responsible for losses caused by inaccurate information supplied by the customer, unsuitable site conditions, incorrect storage or handling, installation by another person, misuse, or a failure to follow supplied instructions, except to the extent that the loss was caused by our own breach of contract or negligence.

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We supply products to consumers for private and domestic use. If a consumer uses a product for a commercial, business or resale purpose, we are not responsible for loss of profit, loss of business, business interruption or loss of business opportunity.

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For trade customers, to the fullest extent permitted by law, we shall not be liable for loss of profit, loss of business, loss of contracts, loss of revenue, loss of anticipated savings or any indirect or consequential loss. Subject to the liabilities that cannot legally be limited, our total liability to a trade customer arising from an order shall not exceed the price paid for the affected goods.

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13. Intellectual Property

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All content on this website, including text, images, graphics, technical drawings, branding and logos, remains our property or that of our licensors.

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No content may be copied, reproduced, distributed or used without our prior written consent.

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14. Website Information

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We make reasonable efforts to ensure information on this website is accurate.

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However, product specifications, images, pricing and availability may change without notice.

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We reserve the right to amend, suspend or withdraw products or website content at any time.

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We reserve the right to make minor improvements or modifications to products where these do not materially affect their intended function, performance or overall appearance.

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15. Storage of Products

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Products should be stored vertically on a suitable surface in a clean, dry location until installation.

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We shall not be responsible for damage resulting from incorrect storage, handling or transportation after successful delivery.

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16. Privacy

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Personal data is processed in accordance with our Privacy Policy and Cookie Policy.

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17. Force Majeure

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We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.

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Such events may include, but are not limited to:

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• Supplier delays

• Material shortages

• Transport disruptions

• Industrial disputes

• Severe weather

• Fire

• Flood

• Power failures

• Government restrictions

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18. Governing Law & Jurisdiction

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These Terms & Conditions and any contract between us shall be governed by the laws of England and Wales.

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If you are a consumer resident in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts and benefit from any mandatory protections provided by the law applicable where you live.

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If you are a trade customer, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or connected with the contract.

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​If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect.

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Last Updated: June 2026