Privacy Policy

1. Introduction

This Privacy Policy explains how Redleys collects, uses, stores and protects your personal data when you visit our website, contact us, request a quotation, place an order, or otherwise interact with our business.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Redleys Ltd is the data controller responsible for your personal data.

Registered Address: Top Floor Office Suite, Holme Court, Bakewell, Derbyshire, DE45 1GQ

Company Registration Number: 17370862

Email: info@redleys.com

Telephone: 01629 363717

3. Information We Collect

We may collect and process the following categories of personal data:

Identity Data

Name

Contact Data

Email address
Telephone number
Billing address
Delivery address

Order Data

Products purchased
Order history
Product specifications
Delivery information
Payment data
Payment status
Transaction reference numbers
We do not store your full payment card details. Card payments are securely processed by our authorised payment providers

Enquiry and Project Data

Information submitted through contact forms
Quotation requests
Measurements
Drawings
Technical specifications
Photographs, images and other information provided in connection with bespoke products, quotation requests or customer enquiries

Technical Data

IP address
Browser type
Device information
Operating system

Usage Data

Information about how you use our website

Marketing Data

Your preferences regarding marketing communications

4. How We Collect Your Information

We may collect personal information when you:

Visit our website
Submit an enquiry form
Request a quotation
Place an order
Contact us by email
Contact us by telephone
Contact us via WhatsApp
Upload files, photographs or technical drawings in connection with an enquiry or order
Communicate with us through social media
Subscribe to marketing communications

5. How We Use Your Information

We use your personal data to:

Process and fulfil orders
Manufacture and supply bespoke products
Provide quotations and project advice
Communicate with you regarding enquiries and orders
Arrange delivery of products
Provide customer support
Manage guarantees and warranties
Improve our website, products and services
Analyse website performance and visitor behaviour. This may include the use of website analytics tools to help us understand how visitors use our website and improve the user experience.
Send marketing communications where you have consented to receive them
Prevent fraud and protect our business
Comply with legal and regulatory obligations

6. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

Contract

Where processing is necessary to fulfil an order, provide a quotation, or supply products and services requested by you.

Legal Obligation

Where processing is required to comply with legal, accounting, taxation, or regulatory obligations.

Legitimate Interests

Where processing is necessary for the legitimate interests of our business, including improving our services, responding to enquiries, managing customer relationships and preventing fraud, protecting our legal rights and resolving disputes.

Consent

Where you have provided consent, such as subscribing to marketing communications.

You may withdraw your consent at any time.

7. Sharing Your Information

We may share your personal data with:

Delivery companies and couriers
Payment processors
Website hosting providers
Analytics and marketing service providers
IT service providers
Professional advisers such as accountants, solicitors and insurers
Government authorities or regulators where required by law

We do not sell, rent or trade your personal information to third parties for marketing purposes.

We only share personal data where necessary and ensure appropriate safeguards are in place.

8. Service Providers

We require all third-party service providers to respect the security of your personal data and to process it only in accordance with our instructions and applicable data protection laws.

9. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards appropriate safeguards, such as approved contractual safeguards or other lawful transfer mechanisms are in place to protect your personal data in accordance with UK data protection laws.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected.

Typically:

Order records may be retained for up to 7 years to comply with accounting and tax obligations.
Information relating to guarantees and warranties may be retained for the duration of the applicable guarantee period.
Enquiry and quotation information will typically be retained for up to 24 months.
Marketing preferences will be retained until you withdraw your consent or unsubscribe.

Where information is no longer required, it will be securely deleted or anonymised. We may retain information for longer where required to establish, exercise or defend legal claims.

11. Automated Decision Making

We do not use your personal data to make decisions based solely on automated processing that produce legal or similarly significant effects.

12. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Restrict processing of your personal data
Object to certain processing activities
Request transfer of your personal data to another organisation
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

We may request proof of identity before responding to certain requests.

13. Cookies

Our website uses cookies and similar technologies to ensure the website functions correctly, improve user experience and analyse website performance. Some cookies are essential for the operation of our website, while others help us analyse website performance and improve your browsing experience.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

For further information, please refer to our Cookie Policy.

14. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

Secure website hosting
Encryption technologies where appropriate
Regular software and security updates where appropriate
Access controls and password protection
Restricting access to authorised personnel only

While we take reasonable steps to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and take effect immediately upon publication.

17. Contact Us

If you have any questions or wish to exercise any of your data protection rights regarding this Privacy Policy or how we process your personal data, please contact:

Redleys Ltd