Frequently Asked Questions
Find answers to common questions about ordering bespoke shower glass from Redleys. From measurements and quotations to delivery, installation, care and product support, this page is designed to help you find the information you need quickly.
Do I need final measurements before requesting a bespoke quote?
No. Approximate dimensions, a sketch, photographs or plans are usually enough for us to discuss your project, provide a quote and advise on the next steps. For more detail, see our Measuring Guides.
Do you offer home measuring or site visits?
Redleys supplies bespoke shower glass nationwide but does not provide on-site measuring or survey visits. We can offer practical guidance remotely using your dimensions, drawings, photographs and project information.
How long does a bespoke shower enclosure take?
Most made-to-order products are delivered within 3–4 weeks, although lead times can vary depending on the specification and delivery requirements. See Delivery Information for current guidance.
Can you make glass for walls that are not square or for sloping ceilings?
Yes. Bespoke glass can be manufactured to suit many non-standard layouts, including out-of-square walls, angled ceilings and shaped panels. Send us your details and we can advise on what is possible.
Is all Redleys shower glass toughened?
Yes. Redleys shower screens and enclosures are manufactured using toughened safety glass. See our Glass Options & Specifications guide for available finishes.
Can I choose the glass type and hardware finish?
Yes. You can choose from a range of glass options and premium hardware finishes to suit your bathroom and project requirements. Explore our Glass Options and Hardware Finishes guides.
Do you deliver nationwide?
Yes. We provide nationwide UK delivery for bespoke shower glass and selected online products. Delivery arrangements depend on the item’s size, weight and packaging requirements.
Do I need to arrange installation before my order arrives?
We recommend arranging installation only after all goods have been received, inspected and confirmed as satisfactory.
Can I order a hardware finish sample?
Yes. Hardware finish samples are available to order online, allowing you to compare finishes in your own lighting and alongside your tiles and fittings. You can order your sample here.
Does Easy-Clean glass still need cleaning?
Yes. Easy-Clean helps reduce the build-up of limescale, soap residue and water marks, but regular rinsing, drying and occasional cleaning are still recommended. See the Redleys Easy-Clean Glass Coating Guide.
What happens if my glass arrives damaged?
Please inspect your order on delivery and report visible damage, shortages or delivery issues within 48 hours. Concealed damage, defects or specification issues should be reported within 7 days. Full guidance is available on the Returns & Cancellations page.
Can I return a bespoke product?
Bespoke and made-to-order products are manufactured to your approved requirements and cannot normally be returned unless faulty, damaged, not as described or otherwise covered by your statutory rights. See Returns & Cancellations for full details.